Refund policy

Every Cushion Supply Co. order is cut and sewn to order in North Carolina, to your frame and in the fabric you choose.

Cancellations. You can cancel for a full refund within 24 hours of ordering, or any time before we start cutting, whichever comes first. Email hello@cushionsupplyco.com with your order number.

Made-to-order items. Because each cushion is made for your furniture, we can't take returns for a change of mind, a different fabric choice, or measurements we confirmed with you before production.

If we got it wrong. If your cushions don't match the confirmed size or fabric, or have a defect in materials or sewing, email us within 14 days of delivery with your order number and photos. We'll remake the piece or refund it, our choice, and cover the shipping.

Damaged in transit. Email photos of the box and the damage within 7 days of delivery. We'll file the claim with the carrier and send a replacement.

Refunds go back to the original payment method within 5–10 business days of approval.